CWTS Learner Expectations

Internet access. Please join the Zoom session from a location that has strong, stable internet service.

Turn your video on. Be sure your camera is on for Zoom sessions. Switch to another device if your webcam is inoperable, and troubleshoot with your IT department to address any video issues.

Mute your audio when not speaking. This will prevent inadvertent noises (such as coughs, rattling papers, or chair squeaks) from interrupting others. Switch to another device if your audio is inoperable, and troubleshoot with your IT department to address any audio issues.

Pay attention to your environment. Work in a quiet space with good lighting that illuminates your face. Set yourself up in a space that can promote your best learning—a comfortable chair is recommended.

Limit distractions. Turn off all other electronics. Ask others around you for privacy. Interruptions from coworkers, children, or pets should be at a minimum to respect the learning environment.

Your attendance in a seminar is protected learning time. If you cannot be fully present, or if you will be distracted, you will be asked to leave the training space.

Stay engaged and professional. Attend online learning as you would classroom learning. Dress appropriately. Participate in activities. Add to the conversation. Be courteous and respectful. Pay attention to others when they are speaking. Limit side conversations. Do not multitask.

Independent learning. Learners are required to complete independent learning assignments as instructed as they are critical components of the course curriculum. Independent learning enhances discussions and promotes further learning for everyone. Learners should engage in independent learning in the same way they engage in the Zoom sessions.

The following behaviors are not allowed and will not be tolerated in Zoom sessions: 

  • For learner safety, do not drive while attending a Zoom session. This can be distracting for other learners and the facilitators while being unsafe for you as the driver. Attending class while in a vehicle overall is not supported.
  • Do not attend Zoom sessions while performing other employment duties or attending to personal matters. 
  • Do not consume alcohol or drugs, smoke, or vape in a Zoom session.

Absences. Learners must notify the facilitator and their supervisor/coach/trainer (in advance, if possible) if they will be absent from class.

Be on time and stay the whole time. Late arrivals or early departures can be a big distraction and compromise everyone’s engagement and focus.

Missed class time. The following guidelines will be followed for learners who are late or leave class for any reason. 

  • When a learner misses LESS than 2 hours of any class, the facilitator has several choices to help them shift from Incomplete to Complete status: 
    • The facilitator may create and give the learner a homework assignment that covers the content missed. 
    • The facilitator may cover the content the learner missed, before or after class or during lunch, individually or in a small group. 
    • The facilitator may decide that based on the missed content, there is no acceptable makeup activity that will cover the learning that was missed. In these instances, the learner will need to make up the missed portion of the class in a future session before receiving credit for the course. 
  • When a learner misses MORE than 2 hours of any class, that class time must be made up at a later date in order for the learner to be marked as Complete and earn training credit hours. No partial training credit hours will be given; the learner must make up the entire day at a later date. 

No-shows. Any learner who is registered for a class (listed as registered in the learning management system) who does not show up for that class will be marked as a no-show in the learning management system. This helps CWTS track and follow up with individuals who are consistently no-showing to classes for which they are registered.

These expectations were approved in December 2023 by the Training Steering Committee as part of the SubPAC and updated in April 2024.