DYS Trails MOD Support:


Trails users can use this guide for tips and hints prior to calling the OIT Service Desk. Please review this Trails Related Help Desk Ticket and Fixes information. Not all Trails issues need to be submitted to the help desk - please identify the type of concern on the guide and take the appropriate steps related to that topic. This document contains a wealth of information on when to call the help desk and when to reach out to someone else who can help you avoid putting in a ticket. If you have an issue not documented on the guide, most likely you will need to enter the information into the OIT Customer Self-Service Portal, email the Service Desk, or call 303-239-HELP (4357). Here is an easy reference flyer on these three ways to get help from OIT.

DYS Job Aids

DYS Alerts & Notifications
DYS Human Trafficking (Client Managers/CYDC/SB94 Workers)
DYS Providers (Regions/CYDC/SB94)
DYS System Administrator

Trails System Updates

The Trails Oracle Upgrade is occurring April 10-11


Trails will be offline from Saturday, April 10 at 6:00 a.m. to Sunday, April 11 at 6:00 p.m.

Trails Access During the System Outage

Trails Weekly Update

Find older updates at the Trails Weekly Update Archive