DYS Trails MOD Support:
- Kerry Marten
- Director of Systems Administration & Management
- Email: email@example.com
- Contact the OIT Service Desk:
- Phone: 303-239-4357
- Email: firstname.lastname@example.org
- Online: OIT Service Desk
- Learn how to enter a Trails ticket here
- Need help with your Trails password?
Trails users can use this guide for tips and hints prior to calling the OIT Service Desk. Please review this Trails Related Help Desk Ticket and Fixes information. Not all Trails issues need to be submitted to the help desk - please identify the type of concern on the guide and take the appropriate steps related to that topic. This document contains a wealth of information on when to call the help desk and when to reach out to someone else who can help you avoid putting in a ticket. If you have an issue not documented on the guide, most likely you will need to enter the information into the OIT Customer Self-Service Portal, email the Service Desk, or call 303-239-HELP (4357). Here is an easy reference flyer on these three ways to get help from OIT.
DYS Job Aids
Manage Client Details Tutorial