Foster, Kin and Adoptive Families FAQ

Who can attend these classes? Are they free?

Our training classes are primarily for employees of the Colorado Department of Human Services, County or Tribal departments of human or social services, and foster, kinship and adoptive parents who are certified (or working towards certification) through a county agency or licensed Child Placement Agency. They are also open to Guardians ad Litem and judges who hear child welfare proceedings. As space allows, other community partners are welcome to attend; however, non-child welfare attendees may be "bumped" if space is needed for other participants. There is no registration fee.

What happens when I am waitlisted for a class?

If an opening for the class occurs and you are next in line on the waitlist, you will be automatically moved into the class and sent a confirmation email with a calendar invite.

What happens if I have to leave the class before it is finished?

Participants who do not attend the entire class are considered “incomplete participants.” We do not provide partial Training Hours for incomplete participants.

In some cases, incomplete participants can receive credit for the class by making arrangements with the provider to attend another class or complete makeup assignments.

I want to take a class, but it has a pre-requisite. What happens now?

If a class has a prerequisite, that prerequisite must be completed before you register for the class in question.

How will I know when the class starts and ends?

When you visit the Register for the Classroom Session tile in any course, click on Classroom Registration to see ALL dates and times for upcoming sessions. Check these against your calendar before you sign up.

How will I know if I am registered for a class?

After you sign up for specific seminar dates, you will receive an email confirming your registration status—either registered or waitlisted. Once you are registered, you can see all of your upcoming class dates by visiting your Dashboard and scrolling to My Upcoming Sessions.

How can I show my supervisor that I completed a course?

Learners who have completed all components of a course will be awarded a certificate of completion in the LMS. You can use that certificate to show that you completed a course.

Where can I find help for the learning management system (LMS) and how to use it?

Visit our LMS Help page. Choose quick, step-by-step tutorials from any of the four buttons (Engage in Learning, Access/Update My Records and Certification, Supervisor and Facilitator Task, Foster/Kinship/Adoptive Caregiver Info) or scroll down to frequently asked questions.

I'm a foster parent - or becoming one. Do I still need an account?

Yes. Each foster parent must have an individual account with a unique email address. You may not “share” an account with another person, even if it is your spouse, significant other, or child. Each student taking a class must have his or her own account, as that’s what allows our system to track your training and give you credit for classes you’ve taken.

I didn't drop my class -- why does my account say I've dropped it?

Your training provider may have dropped you from the class in question. Check the email account under which you registered for an email explaining why.

I created an account, but I can't sign in. What do I do?

Please contact CWTS Support

What is my screen resolution, and how do I change it?

Are you taking an online training? Do you find that some of the material lies outside of your screen, and you keep having to scroll? You may have an unrecommended screen resolution.

Click here to find out what your screen resolution is and how to change it.

What are Temporary Internet Files ("cache and cookies")?

Temporary Internet Files contain a record of the things you’ve read, heard, or downloaded from the web. They might be images, audio files, whole web pages, or cookies.

Your browser stores these files to make loading pages faster. But when a new version of a web page or new information becomes available, the old cached version might still display. It’s time to clear your cache and cookies, and to restart your browser.

How do I tell if I need to clear my cache and cookies?

  • Your mandated reporter training appears jumpy, won’t let you navigate to a test or survey, or is displaying “funny” information.
  • Your login page refreshes every time you hit Submit, instead of logging you in.
  • You changed your password or email address and now can’t log in.
  • You notice classes not displaying correctly under Find a Class. You see old classes no longer available.

How do I clear my cache and cookies?


  1. Identify which web browser you’re using.
  2. If it is an OLD BROWSER, please update your browser and return to this page to repeat these steps.
  3. Close all pages of browser.
  4. Reopen your browser to your homepage or a general search engine page, like


Internet Explorer 10 or higher

  1. Click the Tools menu and select Internet Options.
  2. Select the General tab.
  3. Under Browsing History, click Delete.
  4. In the new window, make sure all boxes are checked.
  5. Click Delete. This may take a moment. Click OK.
  6. Close and reopen your browser.


Google Chrome

  1. Click the Chrome menu on the browser toolbar.
  2. Select History.
  3. Select Clear browsing data.
  4. In the pop-up window that appears, select “from the beginning of time.”
  5. Make sure all the boxes are checked.
  6. Click Clear browsing data. This may take a moment.
  7. Close and reopen your browser.


Firefox 4

  1. Click the Firefox menu on the browser toolbar.
  2. Select Options.
  3. Under the Privacy tab, and click the blue link: clear all current history.
  4. Choose from the time range options: Everything.
  5. Click the details down-arrow and make sure all boxes are checked.
  6. Press Clear Now. This may take a moment. Press OK.
  7. Close and reopen your browser.


Safari for Mac

  1. Click the Safari menu.
  2. Select Preferences.
  3. Select the Privacy tab.
  4. Select the option to Remove all website data.
  5. In the pop-up, click Remove now. This may take a moment.
  6. Close and reopen your browser.

Browser Requirements

Internet Explorer 10 – or higher

Google Chrome 11 – or higher

Firefox 4 – or higher

Safari 5 – or higher