Classes and Registration Help with Your Account Common Technical Issues

Classes and Registration

Who can attend these classes? Are they free?

Our training classes are primarily for employees of the Colorado Department of Human Services, County or Tribal departments of human or social services, and foster, kinship and adoptive parents who are certified (or working towards certification) through a county agency or licensed Child Placement Agency. They are also open to Guardians ad Litem and judges who hear child welfare proceedings. As space allows, other community partners are welcome to attend; however, non-child welfare attendees may be "bumped" if space is needed for other participants. There is no registration fee.

What happens when I am waitlisted for a class?

If you are waitlisted, keep that date open — you may be contacted at the last minute to attend the class. If your schedule changes and you no longer have that date available, drop the class so the next person on the waitlist will have an opportunity to attend.

If an opening for the class occurs and you are next in line on the waitlist, you will be automatically moved into the class and sent a confirmation email with a calendar invite.

What happens if I have to leave the class before it is finished?

Participants who do not attend the entire class are considered “incomplete participants.” We do not provide partial Training Hours for incomplete participants.

In some cases, incomplete participants can receive credit for the class by making arrangements with the provider to attend another class or complete makeup assignments.

What happens if I do not send a drop request for a class that I can no longer attend?

If you do not call the provider or CWTS Support or submit a drop request online before the class starts, you will be listed as a “no-show participant.” All agencies are sent letters identifying “no show participants” each month.

I want to take a class, but it has a pre-requisite. What happens now?

If a class has a pre-requisite, that pre-requisite must be successfully completed before you will be able to register for the class in question.

How will I know when the class starts and ends?

Before the class, you will receive a confirmation email with key information about the class. Class start and end time is also in the class details section of the class information.

How will I know if I am registered for a class?

After you register for a class, you will receive an initial email confirming your enrollment status (registered or waitlisted).

Once registered, you can see the courses for which you are enrolled under the “My courses” drop-down menu in Moodle.

For more information, go to course registration.

How can I show my supervisor that I completed a training class?

Participants who have successfully completed all components of a course will be awarded a certificate of completion through Moodle. You can show that certificate to your supervisor.

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Help with Your Account

How do I create an account?

New accounts can be created from the Moodle log in page by selecting the Create New Account button.

I created an account, but I can’t sign in. What do I do?

Please contact CWTS Support

I used to have an account under a different email address . . . I think. What do I do?

If you know or believe you already have an account with us, do not create a new one. Use the “Forgot Your Password” feature to recover your password.

Next, contact CWTS Support. Provide your full name, email address, and address. We will track down your old account and merge all training records into your new account.

I didn’t drop my class — why does my account say I’ve dropped it?

Your training provider may have dropped you from the class in question. Check the email account under which you registered for an email explaining why.

How do I know which region I’m in?

Training is provided by region in Colorado. Many classes are held at Regional Learning Centers (RLCs). Your RLC is located in the region that includes the zip code you entered as your address on your student account page.

To change your region, you must provide a new address and zip code located within the desired region.

Still not sure? Take a look at the map.

More questions? Contact CWTS Support at: (800) 390-9619 or support@coloradocwts.com

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Common Technical Issues

What is my screen resolution, and how do I change it?

Are you taking an online training? Do you find that some of the material lies outside of your screen, and you keep having to scroll? You may have an unrecommended screen resolution.

Click here to find out what your screen resolution is and how to change it.

What are Temporary Internet Files (“cache and cookies”)?

Temporary Internet Files contain a record of the things you’ve read, heard, or downloaded from the web. They might be images, audio files, whole web pages, or cookies.

Your browser stores these files to make loading pages faster. But when a new version of a web page or new information becomes available, the old cached version might still display. It’s time to clear your cache and cookies, and to restart your browser.

How do I tell if I need to clear my cache and cookies?

  • Your mandated reporter training appears jumpy, won’t let you navigate to a test or survey, or is displaying “funny” information.
  • Your login page refreshes every time you hit Submit, instead of logging you in.
  • You changed your password or email address and now can’t log in.
  • You notice classes not displaying correctly under Find a Class. You see old classes no longer available.

How do I clear my cache and cookies?

For ALL BROWSERS:

  1. Identify which web browser you’re using.
  2. If it is an OLD BROWSER, please update your browser and return to this page to repeat these steps.
  3. Close all pages of browser.
  4. Reopen your browser to your homepage or a general search engine page, like Google.com.

Internet Explorer 10 or higher

  1. Click the Tools menu and select Internet Options.
  2. Select the General tab.
  3. Under Browsing History, click Delete.
  4. In the new window, make sure all boxes are checked.
  5. Click Delete. This may take a moment. Click OK.
  6. Close and reopen your browser.

Google Chrome

  1. Click the Chrome menu on the browser toolbar.
  2. Select History.
  3. Select Clear browsing data.
  4. In the pop-up window that appears, select “from the beginning of time.”
  5. Make sure all the boxes are checked.
  6. Click Clear browsing data. This may take a moment.
  7. Close and reopen your browser.

Firefox 4

  1. Click the Firefox menu on the browser toolbar.
  2. Select Options.
  3. Under the Privacy tab, and click the blue link: clear all current history.
  4. Choose from the time range options: Everything.
  5. Click the details down-arrow and make sure all boxes are checked.
  6. Press Clear Now. This may take a moment. Press OK.
  7. Close and reopen your browser.

Safari for Mac

  1. Click the Safari menu.
  2. Select Preferences.
  3. Select the Privacy tab.
  4. Select the option to Remove all website data.
  5. In the pop-up, click Remove now. This may take a moment.
  6. Close and reopen your browser.

Browser Requirements

Internet Explorer 10 – or higher

Google Chrome 11 – or higher

Firefox 4 – or higher

Safari 5 – or higher


What's my browser?