Hotline Worker Certification Overview
Congratulations on your decision to pursue a career in child welfare! Your role at the front door of the child welfare system is crucial.
Colorado’s children, youth, and families will be safer and healthier because of the work that you’ll do.
Click on each tab to learn more about your next steps.
Account
Create your account in the CWTS learning management system (LMS).
Required Courses
Complete the three required courses for hotline worker initial certification.
- Welcome to Colorado Child Welfare (WBT)
- Hotline and RED Team: Where Assessment with Families Begins
- Mandatory Reporter Training (WBT)
Some of your courses include web-based training components that must be completed prior to your classroom learning. Download the New Hotline Worker Checklist for detailed information.
Transfer of Learning
Apply what you’ve learned.
Work with your supervisor, training coordinator, or coach to complete required Hotline Worker Transfer of Learning activities.
Download your Hotline Worker Transfer of Learning Guide in the Resources for Hotline section of the website.
Certification
Receive your initial hotline worker certification.
Your county may now request that the State Training Unit certifies you.
Your initial certification certificate will appear on your LMS profile page in the Certification Program Certificates section.
Annual In-Service Requirement
The Document of Hotline Certification is maintained by completing 10 hours of in-service training every year with submission of these completed hours to the Division of Child Welfare Training Unit. This in-service training requirement only applies to staff members not already certified as a Social Caseworker or Social Casework Supervisor who need to maintain their Document of Hotline Certification. (Refer to 7.603.1 [G] Child Welfare Training Requirements.)