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FREQUENTLY ASKED QUESTIONS
- How do I access my account? (I have not received my password reset)
- How can I find courses that are required for me beyond certification?
- What is the difference between a program and a course?
- Why do I have to enroll in a program?
- How do I access my certificates from previous years?
- How do I get my certificate when I complete my recertification hours?
- Where is my Mandatory Reporter Training certificate?
There are a few courses that are required at various or multiple times throughout your professional development or caregiving journey. These are easier to find in the upgraded LMS. Just choose the Required Courses catalog in the Find Learning tab and look for courses relevant to your role. Caseworkers in their first year of certification can choose the catalog of First-Year Caseworker Courses to find the recommended and required courses following certification. Access the Find Learning tutorial to learn more.
A program is a group of courses. You will need to enroll in a program if you are seeking caseworker, supervisor, hotline, or caregiver certification or recertification.
You will need to enroll in a program if you are seeking caseworker, supervisor, hotline, or caregiver certification or recertification.
If you have already downloaded the certificate once, it will be in your My certificates section of your profile (under Miscellaneous). If you have not downloaded it previously, you will need to go into the course and download it by clicking on the final course activity, Certificate of Completion. If you are looking for a certificate that is older than the previous fiscal year, email our help desk at firstname.lastname@example.org.
For FY 2023-2024 and later, once you enroll in the recertification program and complete your hours, you will receive an email with the certificate, and it will also be accessible in the My certificates area of your profile. For FY 2022-2023, you can find the certificate in a course called [Role] Recertification Earned 2022-2023 (e.g., Supervisor Recertification Earned 2022-2023). If you are looking for a certificate that is older than the previous fiscal year, email our help desk at email@example.com.
If you took the training through our public site, you will need to retake the training because your certificate is not saved in the public site. If you took the training through our LMS, you can access it as you would any other certificate.
- How do I get credit for a DCW Town Hall or other training I attended?
- Why am I enrolled in courses I didn't sign up for?
- Can I unenroll from courses that I didn’t sign up for (or didn't attend in full)?
Because you are enrolled in a certification or recertification program (either caseworker, supervisor, or caregiver), you are automatically enrolled in all courses that are eligible for credit for that program. This does not mean you need to take all the courses, just that they are available for you. They will not show up on your Record of Learning as incomplete until you start the course. You can always filter them out of your ROL by looking for completed or incomplete courses.
No. Once you are enrolled in a program and its corresponding courses, you will remain enrolled in them. However, because the ROL is filterable, they should not present any issues for you.
- What happened to “Future Sessions”?
- How can I find a course on a specific topic?
- Why isn't there a waitlist for this course?
We are currently working with our vendor to re-create this feature. We will reach out when it is available.
You can search to see if the topic is in the course title, or you can search for topic tags. Access the Find Learning tutorial to learn more.
New Supervisor Academy and New Caseworker Academy have manually managed waitlists due to differing priorities based on current role, start date, county size, etc. Other courses, like those for coaches, may only register learners through email. Please reach out to firstname.lastname@example.org with questions.
Certain activities may require multiple steps to finish the activity in its entirety (for instance, submitting an assignment)—ensure you've followed each prompt. Other times, your web page may just need refreshing. Additionally, the LMS runs data updates every hour. If you try refreshing and the activity is still not showing as completed, return in an hour to try again.
- Why can't I register for this seminar or series?
- Why are there no seminars scheduled for this course I really want to take?
- I heard there are in-person courses available. How can I find them?
- Where can I find my Zoom link for courses?
This function is not available in the upgraded LMS. If you already have supervisor access in the LMS, you will be able to use a similar supervisory function in the upgrade and do not need to take additional action. Otherwise, to gain access to information about supervisees, please complete this form. You will receive supervisor access within one business day.