LMS Help

• How do I create an account?

  New accounts can be created by visiting the signup page in the LMS. Do NOT create a new account if you already have one, as it may impact your training record.

• I created an account, but I can’t sign in. What do I do?

  Please contact CWTS Support.

• I used to have an account under a different address…I think. What do I do?

  If you know or believe you already have an account with us, do NOT create a new one. Use the “Lost Password” feature on the login page to recover your password.

  Next, contact CWTS Support. Provide your full name, email address, and address. We will track down your old account and merge all training records into your new account.

• How do I access my account? (I have not received my password reset)

  If you have tried to reset your account and did not receive a password email reset, please contact support@coloradocwts.com.

• How do I know my county size?

  Check the CWTS County Size Map to see what size your county is.

• Who can attend these classes? Are they free?

  Our training classes are primarily for employees of the Colorado Department of Human Services, County or Tribal departments of human or social services, and foster, kinship, and adoptive parents who are certified (or working toward certification) through a county agency or licensed Child Placement Agency. They are also open to guardians ad litem and judges who hear child welfare proceedings. As space allows, other community partners are welcome to attend; however, non-child welfare attendees may be bumped if space is needed for other participants. There is no registration fee.

• What do I do if I am unable to attend a class I registered for?

  If you’re unable to attend a class, please drop it at least two business days before the class begins, so another student can take your place. If you don’t notify us, you’ll be considered a no-show. We report no-shows to county directors on a monthly basis.

• What happens if I do not cancel my registration and no-show?

  If you do not cancel your registration in the LMS before the class starts, you will be listed as a no-show participant. County agencies are sent communication identifying no-show participants each quarter. Refer to the Cancel a Seminar Registration tutorial for step-by-step instructions for canceling your registration.

• What happens if I have to leave the class before it is finished?

  Participants who do not attend the entire class are considered incomplete participants. We do not provide partial training hours for incomplete participants.

  In some cases, incomplete participants can make arrangements with the provider to attend another class or complete makeup assignments.

  See CWTS Learner Expectations

Why was my class canceled?

• If fewer than eight learners are registered within one week of an in-service or SAFE training, the class will be canceled and you will receive an email notification regarding the cancelation and information about future deliveries.
• If fewer than five learners are registered within one week of a preservice class, the class will be canceled and you will receive an email notification regarding the cancelation and information about future deliveries.
• We make every effort to reschedule cancelled classes, however courses in Quarters 3 or 4 may not always be rescheduled due to timing and availability. 

• How can I find courses that are required for me beyond certification?

  There are a few courses that are required at various or multiple times throughout your professional development or caregiving journey. These are easier to find in the upgraded LMS. Just choose the Required Courses catalog in the Find Learning tab and look for courses relevant to your role. Caseworkers in their first year of certification can choose the catalog of First-Year Caseworker Courses to find the recommended and required courses following certification. Access the Find and Enroll in Courses tutorial to learn more.

• What is the difference between a program and a course?

  A program is a group of courses. You will need to enroll in a program if you are seeking caseworker, supervisor, hotline, or caregiver certification or recertification.

• Why do I have to enroll in a program?

  You will need to enroll in a program if you are seeking caseworker, supervisor, hotline, or caregiver certification or recertification.

• How do I access my certificates from previous years?

  If you have already downloaded the certificate once, it will be in your My certificates section of your profile (under Miscellaneous). If you have not downloaded it previously, you will need to go into the course and download it by clicking on the final course activity, Certificate of Completion. If you are looking for a certificate that is older than the previous fiscal year, email our help desk at support@coloradocwts.com.

• How do I get my certificate when I complete my recertification hours?

  For FY 2023-2024 and later, once you enroll in the recertification program and complete your hours, you will receive an email with the certificate, and it will also be accessible in the My certificates area of your profile. For FY 2022-2023, you can find the certificate in a course called [Role] Recertification Earned 2022-2023 (e.g., Supervisor Recertification Earned 2022-2023). If you are looking for a certificate that is older than the previous fiscal year, email our help desk at support@coloradocwts.com.

• Where is my Mandatory Reporter Training certificate?

  If you took the training through our public site, you will need to retake the training because your certificate is not saved in the public site. If you took the training through our LMS, you can access it as you would any other certificate.

• How can I show my supervisor or caseworker that I completed a training class?

  Participants who have successfully completed all components of a course will be awarded a certificate of completion in the LMS. You can use that certificate to show that you completed a course.

• When will I receive my training credit hours?

  You will receive training credit hours as soon as you complete all components of the course, including the post-test and evaluation. Each course has different activities, so visit the course page to complete all required activities.

• I’m partway through a hybrid course that has a WBT and a seminar. I completed the WBT but can’t attend the seminar I registered for. Can I get credit hours for the WBT?

  Partial training hours are not granted. Courses must be completed satisfactorily in their entirety to receive credit. .

• How do I get credit for a DCW Town Hall or other training I attended?

  To receive credit, you must be present during the training or meeting, where your facilitator will provide you with both the LMS link to find the course and a password to verify your attendance. You must complete the password quiz within 48 hours of the training, after which time the quiz closes. If you have lost either the link or the password, you must contact Kathy Clark within 48 hours of the training.

• How will I know if I am registered for a seminar?

  After you register for a class, you will receive an initial email confirming your enrollment status (registered or waitlisted).
  Once registered, you can see the courses for which you are enrolled under the “My courses” drop-down menu in the LMS.
  For more information, go to course registration.

• What happens when I am waitlisted for a seminar?

  If you are waitlisted, keep that date open — you may be contacted at the last minute to attend the class. If your schedule changes and you no longer have that date available, drop the class so the next person on the waitlist will have an opportunity to attend. If an opening for the class occurs and you are next in line on the waitlist, you will be automatically moved into the class and sent a confirmation email with a calendar invite. See also Waitlist & Prioritization.

• Why was I dropped from a class that I was registered for?

  Your training provider may have dropped you from the class in question. Check the email account under which you registered for an email explaining why. See also Waitlist & Prioritization.

• Why am I enrolled in courses I didn’t sign up for?

  Because you are enrolled in a certification or recertification program (either caseworker, supervisor, or caregiver), you are automatically enrolled in all courses that are eligible for credit for that program. This does not mean you need to take all the courses, just that they are available for you. They will not show up on your Record of Learning as incomplete until you start the course. You can always filter them out of your ROL by looking for completed or incomplete courses.

• Can I unenroll from courses that I didn’t sign up for (or didn’t attend in full)?

  No. Once you are enrolled in a program and its corresponding courses, you will remain enrolled in them. However, because the ROL is filterable, they should not present any issues for you.

• I want to take a course, but it has a prerequisite. What happens now?

  If a class has a prerequisite, that prerequisite must be successfully completed before you will be able to register for the class in question.

• Why was I dropped from a class that I was registered for?

  See Waitlist & Prioritization

• How can I find a seat in a course this week or this month?

  If you’d like to find an open seat in a seminar that is happening this week, this month, or during a particular time you have availability, use the Future Sessions search. On the navigation bar, choose Find a Session. Follow the instructions in the blue box to narrow or enlarge your search for open seats.

• How can I find a course on a specific topic?

  You can search to see if the topic is in the course title, or you can search for topic tags. Access the Find and Enroll in Courses tutorial to learn more.

• Why isn’t there a waitlist for this course?

  New Supervisor Academy and New Caseworker Academy have manually managed waitlists due to differing priorities based on current role, start date, county size, etc. Other courses, like those for coaches, may only register learners through email. Please reach out to support@coloradocwts.com with questions.

• Does CWTS offer any WBTs in Spanish?

  Mandatory Reporter Training is currently offered in Spanish. We are actively working to ensure that all other trainings required for kinship caregivers are available in Spanish as well. We will update all users as soon as these are available.

• How will I know what days the class runs and when it starts and ends?

  In the Register tile, you’ll find a list of dates and times the course is scheduled to be offered for the current fiscal year (July to June). Be sure to click either Registration or View all sessions to view the complete schedule for any date before you sign up. Some courses meet for one day or a partial day, while others meet for two consecutive days or even three or more days across a short period of time (for instance, six Mondays in a row).

  After registering, your confirmation email will also contain the dates and times for your sessions, as well as other key information about the offering you are registered for.

• Why is an activity I finished (WBT, pre-/post-test, etc.) not showing as completed?

  Certain activities may require multiple steps to finish the activity in its entirety (for instance, submitting an assignment)—ensure you’ve followed each prompt. Other times, your web page may just need refreshing. Additionally, the LMS runs data updates every hour. If you try refreshing and the activity is still not showing as completed, return in an hour to try again.

How do I prepare for class?

• Some CWTS courses include a WBT, video, or other prework that must be completed before the seminar session begins. You’ll find this information in the course description and on your confirmation email.
• If you’re not able to complete the prework prior to your seminar, please drop the class and register for a offering at a later date.
• You’ll receive a confirmation email when you register for a class and a reminder email one week before the training. Occasionally, logistical information changes after you’ve registered, so please read through your reminder email.
• Review the CWTS Learner Expectations to familiarize yourself with our learning environment and contribute to a positive experience for all learners.

• Why can’t I register for this seminar or series?

  Most seminars or seminar series require participants complete a pre-test. Some courses may require you sign a waiver to participate or that you acknowledge the course requirements. Where these apply, completing the activity will unlock the seminar registration options. In other cases, a session date may be full and capped without a waitlist, so you will be unable to register for that session. Or you may encounter a course that only allows registration via contact with a facilitator or other coordinator; review the Register tile in the course—instructions for registering or required activities will all be in this tile.

• Why are there no seminars scheduled for this course I really want to take?

  Once dates for seminars are confirmed with facilitators, they are added to the LMS. We try to schedule out most seminars for the entire fiscal year by the end of June of the previous year. If you are needing to take a required course and do not see any seminars scheduled, please reach out to your county learning coordinator.

• I heard there are in-person courses available. How can I find them?

  A few courses have in-person seminar options available at different times throughout the year. You can find these by searching the tag in-person options. Within the course, each seminar date will specify either Virtual Delivery (for sessions held on Zoom) or the physical location of an in-person session. Access the Find and Enroll in Courses tutorial to learn about tag searching.

• Where can I find my Zoom link for courses?

  Zoom links for virtual seminars (with the exception of New Caseworker Academy and New Supervisor Academy) are posted within each course page. Click on the Zoom Links tile in your course and find your session date/time. Click the link to go directly to the Zoom meeting. For assistance, reference the Access Zoom Link from Course Page tutorial.

• • I supervise caseworkers–how do I establish supervisor access to the LMS?

If you supervise child welfare caseworkers and have current child welfare supervisor certification, you may need supervisor access to the LMS. This access must be renewed yearly. To request access, log into the LMS and scroll down your dashboard to the red Request Supervisor Access button.

• I’m not familiar with Zoom or virtual meetings. What do I do?

  Most of our seminars use internet-based technology. You can connect to video sessions using your phone, tablet, laptop, or computer as long as these devices have a video camera and microphone. Some headphones can also be used as a microphone if your device does not have one.

  Review the following and ensure your technology is working properly prior to the first session.

  1. To download Zoom for iOS, visit https://zoom.us/download or visit the App Store. For Android, visit https://play.google.com/store/apps/details?id=us.zoom.videomeetings&hl=en or visit Google Play. Search for and choose Zoom Cloud Meetings.

  2. Join a test meeting by visiting https://zoom.us/test to ensure your internet and video connection works. If using a mobile device, make sure that you have downloaded the app.

• I’m having difficulty completing LMS activities on my phone/tablet. Is there anything I can do?

  We recommend using a PC to access the training.

• I’m having trouble with a WBT in the LMS. Help!

  In the LMS, when you click on the WBT module activity, be sure to read the Before You Begin box (if your module has one) for tips before you enter the module. These will help you avoid the most common issues: getting stuck on a page, becoming lost, or the module not marking complete. There is also a link at the bottom of the box for Troubleshooting and Additional Help for WBTs; we recommend launching this in a new tab or window for easy reference as you complete the module.

• What happens when I am waitlisted for a class?

  If you are waitlisted, keep that date open — you may be contacted at the last minute to attend the class. If your schedule changes and you no longer have that date available, drop the class so the next person on the waitlist will have an opportunity to attend.
  

  If an opening for the class occurs and you are next in line on the waitlist, you will be automatically moved into the class and sent a confirmation email with a calendar invite.

• How are learners prioritized if there is a waitlist?

  Pre-Service Training for Caseworkers, Supervisors, and Foster Parents

  In the interest of providing the very best child welfare services to the children, youth, and families served through the child welfare system, allowing professionals and community partners to attend CWTS trainings is invaluable. It is also necessary for the CWTS to ensure priority seating is made available for new caseworkers, new supervisors, and new foster parents who are required to complete pre-service training before they are able to fulfill the duties of their job.The maximum learner capacity for training is set with consideration to several factors: maximizing the training experience for the adult learner, maintaining an opportunity for the transfer of learning to occur, and protecting the learning environment in a manner that allows learners to be fully engaged and included in the learning process. Therefore, registration for CWTS trainings is not to exceed the stated capacity.

  When demand for pre-service training exceeds capacity, a waitlist will be created. When there is at least one person on a pre-service training waitlist, the training provider will need to assess registration and prioritize participation. This means that the training provider will need to monitor the class registration lists in order to know when a waitlist has been created. Participation will be prioritized according to the following criteria, in the order listed:

  1. Newly hired caseworkers or supervisors or newly recruited foster parents who must complete the pre-service training to begin their job or caregiving duties and who are employed by a county within the region where the training is occurring

  2. Newly hired caseworkers or supervisors or newly recruited foster parents who must complete the pre-service training to begin their job or caregiving duties and who are employed by a county outside of the region where the training is occurring

  3. Employed county caseworkers, supervisors, or foster parents who do not need to complete the pre-service training to fulfill the duties of their job but need to complete the training to be considered for promotion/advancement within the organization (e.g., a lead caseworker who cannot be considered for promotion without participation in the New Supervisor Academy)

  4. Learners not employed with a county who wish to complete pre-service training for cross-training or auditing purposes

  If all registrants are in a single priority category, priority is determined based on the date and time they registered for the training through the CWTS LMS. Prioritized waitlisted learners who are being moved into the class and/or their supervisors will be contacted by the training provider to inform them that they have been added to the registered list.

  In-Service Training for Caseworkers, Supervisors, and Foster Parents

  In-service training courses are open for registration by anyone employed within the Colorado child welfare system. In general, in-service course registration and waitlists follow a first-come, first-served order, based on the date and time a learner registered. However, CWTS may determine that a more rigorous prioritization order may be needed to best meet learners’ needs for certain courses. In that event, CWTS will work with the provider to determine final registrants and notify all affected learners.

• I supervise caseworkers–how do I establish supervisor access to the LMS?

  If you supervise child welfare caseworkers and have current child welfare supervisor certification, you may need supervisor access to the LMS. This access must be renewed yearly. To request access, log into the LMS and scroll down your dashboard to the red Request Supervisor Access button.